Utility Billing Department

Billing Inquiry and Customer Service - (330) 971-8250

Bill Codes
E    =  Estimated Read 
Exch     =  Meter Exchange

Electric Department

Billing and Account Inquiry - (330) 971-8250
Services and Emergency Dispatch - (330) 971-8050
Administrative Office - (330) 971-8060

Water and Sewer Departments

Billing and Account Inquiry - (330) 971-8250
Administrative Office - (330) 971-8130
Service and Repair - (330) 971-8005
After Hours Emergency Dispatch - (330) 971-8130

Sanitation Department

Billing and Account Inquiry - (330) 971-8250
Sanitation Information Line - (330) 971-8015
Missed pickup - (330) 971-8013    OR    (330) 971-8067
Administrative Office - (330) 971-8010

Cuyahoga Falls Police Department

Emergency Number - 911
Non-Life-Threatening Number - (330) 928-2181

Cuyahoga Falls Fire Department

Emergency Number - 911
Administrative Office - (330) 971-8400
City of Cuyahoga Falls General Information - (330) 971-8000
Handicap Assistance for City Business - (330) 971-8200

Other Utility Phone Numbers

Summit County Sanitary Sewer Services - (330) 926-2400
Enbridge (formerly Dominion East Ohio) - (877) 362-7434
Northeast Ohio Public Energy Council (NOPEC) - (855) 667-3201
Call Before You Dig (OUPS) - (800) 362-2764    OR    811

Organizations Offering Assistance with Utilities

Akron Summit Community Action (Summit County HEAP) - (330) 436-0261 - www.capappointments.com 
State of Ohio HEAP - (800) 282-0880
Salvation Army - (330) 762-8481
Catholic Charities - (330) 475-0091
Immaculate Heart of Mary (Zip Code 44223) - (330) 929-8361
Holy Family (Zip Code 44224) - (330) 688-6411
Summit County Veterans Services - (330) 643-2830
Summit County Information Line - 211 

Organizations Offering Assistance with Home Weatherization

Summit County Home Weatherization Assistance Program - (330) 643-8013

Utility Tampering Disclosure

It is a third-degree misdemeanor to tamper with utility equipment to impede the correct registration of a meter or to reconnect utility services without the City’s authorization.

Billing Revision Disclosure

The City of Cuyahoga Falls Utility Billing Office makes every attempt to have charges completed at the time your bill is generated. If in the rare event an audit finds an error, you will be billed or credited in accordance with City of Cuyahoga Falls Codified Ordinance Section 921.12.