Office hours are maintained to ensure excellent customer service for all Cuyahoga Falls utility clients. Please stop by anytime as we are here for you!

Office Location

The utility billing office is near the South entrance of the Municipal Building located at 2310 Second Street, Cuyahoga Falls, OH 44221.

Office Hours

In Person:

Monday through Friday 8:00 am - 5:00pm

By Phone:

Monday through Friday 8:00 am - 5:00pm

Please note that the utility billing division will be closed for the following holidays in 2025.

New Year's DayWednesday, January 1
Martin Luther King DayMonday, January 20
Presidents DayMonday, February 17
Good FridayFriday, April 18
Memorial DayMonday, May 26
JuneteenthThursday, June 19
Independence DayFriday, July 4
Labor DayMonday, September 1
Veterans DayTuesday, November 11
Thanksgiving DayThursday, November 27
Day After ThanksgivingFriday, November 28
Christmas EveWednesday, December 24
Christmas DayThursday, December 25
New Year's Day 2026Thursday, January 1, 2026