The City of Cuyahoga Falls Water System serves approximately 55,000 people across Cuyahoga Falls, Munroe Falls and Silver Lake.
If a waterline is broken during the normal business hours of 7:30 a.m. to 4:00 p.m., Monday through Friday, please call the stockroom at (330) 971-8005.
If a line breaks and causes an emergency situation after regular business hours, or on weekends, please direct your calls to the police department's non-emergency number of (330) 928-2181.
The City’s water supply comes from 18 drilled wells located in Water Works Park on the south bank of the Cuyahoga River. This area is part of a buried valley where permeable outwash gravels are crossed by major streams. The Cuyahoga River contributes flow to the aquifer and the well field is recharged by means of channels and lagoons. From the well field, water is aerated to remove objectionable gases, and is discharged to three anthracite coal units for removal of iron and manganese. Chlorine is added for disinfection, fluoride is added for prevention of tooth decay, and caustic soda for corrosion control.
Approximately 200 miles of waterlines ranging from 2” to 20” in diameter carry the finished water from the water plant to the residents of Cuyahoga Falls. The water treatment plant produces close to 6,000,000 gallons per day, little more than half of the plant's total capacity. The City has an excellent Class III fire insurance rating as issued by the Insurance Services Office of Ohio. All fire hydrants are flushed during the months of June and July to ensure that they operate properly and to flush sediment from the lines.
The Cuyahoga Falls sanitary and storm sewers are laid out in separate systems. The storm sewer system conducts storm runoff to the nearest natural watercourse, 152 miles of sanitary sewers ranging in size from 6” to 30” in diameter collect industrial, commercial, and residential waste, which is transported to the Akron Water Pollution Control Facility for treatment.
Water Quality Report
The water division produces annual Cuyahoga Falls Water Quality Reports outlining the analysis of the city's water supply. Review them here.