COVID-19 INFORMATION - UTILITY BILLING
During the COVID-19 pandemic, all credit/debit card transaction fees were suspended for all online payments to the City of Cuyahoga Falls. Given that public health orders have been rescinded beginning June 2, 2021, and all members of the public will have full access to City Hall in-person, credit/debit card transaction fees ($2.90/transaction) have been reinstated beginning July 1, 2021.
The Utility Billing Department will collect payments through locked drop boxes located outside of City Hall at the Utility Billing entrance, in the parking lot of the Natatorium, and in the lobby of the Police Department. Account numbers or service addresses must be noted on the payments so that they may be accurately applied to the respective accounts. Bills may also be paid online or through mail. The $2.90 processing fee for online payments is being waived for those who choose to pay online during the suspension of in-person payments.
Those who are looking to sign up for service through Utility Billing will need to complete the online Utilities Contact listed below. Customers signing up for service will need to complete the application, attach their signed lease/closing disclosure, and include a copy of their government issued ID. As soon as the account is created, we will email the customer back with their account number and any deposit associated with their account to be paid online.
If you have questions, please contact the Utility Billing Department by email UBDept@cityofcf.com or 330.971.8250. If you are unable to get through, please leave a message and your call will be returned.
Whether you are a longstanding resident or new to the city, the utility billing department is here to help with any questions or concerns you may have.
The following services are provided by the utility billing department for your convenience:
- Process resident utility payments
- Initiate new electric, water and sanitation services
- Assist residents with past due bills
- Location for distribution of the City Calendar and Citizen Report & Update
- Distribution of light bulbs to electric customers
- Maintain a drive-up payment drop box located off the main parking lot of the Municipal Building.
If you are a new homeowner in the city, in order help make your transition smooth, you will receive a New Homeowners Incentive Package that contains city-related information and significant cost-saving opportunities.
Yard Cart Requests
Required deposits must be received by the Utility Billing Department before new service can be transferred or established. You will be emailed by a staff member with your account number and instructions on how to pay your deposit online.
Utility customers shall pay the applicable deposits indicated in the following table upon application for any utility service. Exceptions are listed below. Deposits will not earn interest.
|Type of Premises||Deposit|
|Residential Apartment heated by gas||$200.00|
|Residential Single Family, Townhouse, Condo or Duplex||$250.00|
|Residential All Electric||$250.00|
|Commercial||Please call or email the office.|
- A deposit will not be required of a bona fide owner-occupant of a residential premises, unless the customer has twice been delinquent on a utility account within the prior two years.
- A deposit will not be required of any prior customer whose immediate past account history with the City is twenty-four (24) consecutive bills each paid in full by the due date.
Utility Contract for New Service Accounts
You will need to attach a copy of your valid government issued photo ID and FULL lease or settlement statement/closing disclosure. Not submitting all of the documents needed will result in delay of starting service.
The City of Cuyahoga Falls bills all utility usage on a monthly basis with either the Standard or Budget payment options. Paper and online bill pay are accepted forms of payment for both plans.
Fees are incurred on a monthly basis and are due 25 days after billing date. This payment form is subject to month-to-month price fluctuation due to the weather patterns and energy usage.
Fixed monthly amount based upon 12 months history and is re-evaluated every January and July. Please note that you will need at least 12 months of history and no past due balance to sign up for budget billing.
The city utilizes the utility bill mailing as an opportunity to keep you better informed. Check your utility bill package for important messages or inserts. These include information on promotions, upcoming events, and new services available to you.