A message from Mayor Walters

Mar 16, 2020

I want to take this opportunity to reach out to all of you and check-in as the situation with COVID-19 unfolds. Every day, more information becomes known about this virus, and I continue to receive new guidance on what we can do to help slow the spread. I urge all of you to listen to our public health professionals and follow directives that have been given by Governor DeWine to help keep us all as safe and as healthy as possible. This situation should not be taken lightly. If you are 65-years-old or older or are immunocompromised, please heed the advice of our public health professionals and stay home. The health and safety of you and your loved ones are priority number one.

Our amazing safety forces will continue responding to police and fire calls. Please expect to answer health-related questions from our dispatchers for an additional layer of caution and protection for our first responders. We want to make sure they are safe and prepared for when they respond to safety-related calls. Our Electric, Sanitation, Water, Street, and Sewer departments will also continue providing services. Please note, to keep service employees safe, you may notice that alternate shifts are being used. This means that your sanitation services may occur at a different time of the day, depending on the route.

I have been receiving questions about those whose employment has been affected by the various industry closures due to COVID-19. Questions can be answered, and the unemployment filing form can be accessed by visiting the Ohio Department of Job and Family Services at jfs.ohio.gov/ouio/CoronavirusAndUI.stm. Please do this immediately. Being mindful of guidance that has been put forward by the CDC, please remember to support our local businesses when possible. We want to make sure that we can do what we responsibly can to help keep them in business. Most of our restaurants are offering carry-out and delivery services. All of the parking meters downtown are temporarily disabled and parking is free.

As we continue to navigate these uncharted waters, I urge you to avoid visiting City Hall at this time to limit exposure risks. Utility Billing customers can pay bills by mail, using the drop box located outside of City Hall, or online. Please note that the credit card processing fee is being waived until further notice to encourage and accommodate online payments. Additionally, in-person taxpayer assistance is suspended. The Regional Income Tax Agency (RITA) call center will remain open and available for taxpayer calls at 800.860.7482. RITA also offers convenient online services at ritaohio.com. The Natatorium, Quirk Cultural Center, and Brookledge Golf Course are currently closed. Our public event schedule has been canceled for the next 30 days.

Many Cuyahoga Falls neighbors have reached out about how they can help during this time. We are truly a caring community. One thing we can all do is check on our neighbors. While it is important that we follow physical distancing, we can check on our neighbors with a phone call, a note on the door, or a conversation across the driveway. Picking up groceries or prescriptions and sharing household supplies are just a few of the ways we have already seen neighbors helping neighbors. Please keep an eye on each other and offer love and support.

I will continue to keep you updated as more information becomes available to us by posting on our social media channels - Facebook page: City of Cuyahoga Falls City Hall, Instagram: cuyahogafallsoh, Twitter: cityofcf, and NextDoor.

We will get through this, and brighter days lie ahead. Please keep practicing healthy habits and stay well. We are all in this together; Cuyahoga Falls is up to the challenge.