Help for Residents
Need Help? Want to Help?
Cuyahoga Falls Cares
The “Cuyahoga Falls Cares” Initiative was created to help residents who are willing to give or need assistance during this time of social isolation and physical distancing during the COVID-19 pandemic. Whether someone needs help running errands, having their trash can taken to and from the curb, or a trip to the pharmacy, there are volunteers available to assist. Additionally, Mayor Walters is urging residents to take part in a Post-It Note campaign by posting their name, phone number, and address on the doors of their neighbors in an effort to offer assistance to those who may not have family nearby who can help. Residents may contact the Neighborhood Excellence, Communication, and Community Outreach Department at 330.971.8208 or email@example.com if they need assistance or would like to sign up as volunteers.
Cloth Face Coverings
Individuals who are unemployed due to COVID-19 may apply for assistance at https://unemployment.ohio.gov/ or by calling 1-877-644-6562. Note that the site is experiencing slow processing times due to high claims activity. Extended Call Center Hours: Agents are available to assist with PIN resets and take initial applications Monday through Friday 7 a.m. – 7 p.m., Saturday 9 a.m. – 5 p.m., and Sunday 9 a.m. – 1 p.m. For any other calls, regular business hours are: Monday through Friday, 8 a.m. – 5 p.m.
To search available jobs please visit https://coronavirus.ohio.gov/jobs
Akron-Canton Regional Foodbank
The Akron-Canton Regional Food Bank works with more than 500 local programs. For up-to-date information on food pantry locations please visit akroncantonfoodbank.org or GetFoodHelp.org. Residents may also call the Akron-Canton Regional Foodbank at 855-560-0850 Monday – Friday, 8 a.m. to 4 p.m. for assistance. Residents may also call 211 or 330-376-6660 or visit www.211summit.org to connect with organizations providing assistance.
Mental Health, Addiction, and Domestic Violence
Ohio Department of Mental Health: The Ohio Department of Mental Health has a variety of resources to help manage anxiety and stress and assistance for mental health issues.
Mental Health or Addiction Crises
If you are experiencing a mental health or addiction crisis or issue, call:
- Addiction Helpline: 330-940-1133
- Crisis Text Line: Text 4hope to 741-741
- Mental Health Hotline: 330-434-9144
- National Suicide Prevention Lifeline: 1-800-273-TALK (8255)
Staying Safe at Home
If you are in danger, call 911. For additional resources, contact:
- Battered Women’s Shelter Hotline: 330-374-1111
- Medina and Summit County Rape Crisis Center: 330-374-0740
- National Domestic Violence Hotline: 1-800-799-7233
- Ohio Domestic Violence Network: 800-934-9840
- Rape Crisis Center Hotline: 330-434-7273
Protect Against Scams
Visit the resources below for known scams and how to avoid being caught off guard.
State of Ohio Food, Cash, and Medical Assistance
The Ohio Department of Jobs and Family Services offers assistance to those who qualify.
Federal Income Tax:
The date for filing Federal tax returns has been postponed until July 15, 2020. Learn more about COVID-19 tax relief at www.irs.gov.
State Income Tax:
The deadline for filing State tax returns has been postponed until July 15, 2020. For more information please visit www.tax.ohio.gov.
Municipal Income Tax:
The deadlines to file and pay municipal income taxes are extended to July 15, 2020. In-person tax assistance at City Hall has been suspended amid concerns about COVID-19. For tax assistance, the Regional Income Tax Agency (RITA) call center will remain open and available for taxpayer calls at 800.860.7482. RITA also offers convenient online services at www.ritaohio.com.
Residents who are experiencing financial difficulties due to the COVID-19 pandemic and are struggling to pay their utility bills may contact Utility Billing at 330-971-8250 or UBDept@cityofcf.com.